Guide
Responder Guide
Join the incident, find context quickly, run the next useful action, and keep the record readable.
When you join
- Open the incident and read the title, summary, severity, and environment first.
- Use bridge links and alert context to find the live workspace and recent related signal.
- Check impacted systems and functions before you change scope.
While you work
- Use the timeline for facts, decisions, and state changes.
- Use executing runbooks for repeated steps instead of recreating them in chat.
- If you page someone else, make sure ownership and on-call data still match the service.
Before you leave
- Add the last useful update you learned.
- Make sure the next owner or next responder can pick up from the incident record.
- If the incident is stabilizing, point the commander to close and hand off.