Assign Service Ownership

Before you start

• Create the systems and functions you want to route against.
• Decide which team should own each function during response.

Do this

1. Open Coverage > Ownership.
2. Create a new ownership mapping.
3. Select the function that should route to a team.
4. Select the owning team.
5. Save the mapping and repeat for each function that needs explicit ownership.
6. Edit older mappings when team ownership changes instead of creating duplicate definitions.

Check it worked

• The function appears with the expected owning team.
• The system context is visible beside the function so you can verify you mapped the right object.
• Alert routing and incident scope can now resolve to the correct team path.

If it does not work

• If a function is missing, create it in the catalog first.
• If the wrong team is being paged, fix ownership before changing schedules.
• If the same service is split across too many teams, clean up the catalog model before adding more ownership rules.

Next

• Set fallback policies
• Build paging behavior