Configure WhatsApp Delivery

Before you start

• Decide whether WhatsApp is a real delivery need for the workspace or just another noisy path.

Do this

1. Open Settings > Integrations and select WhatsApp.
2. Enable the integration for the workspace.
3. Confirm the workspace can use OpsBell-managed WhatsApp delivery.
4. Add WhatsApp to user escalation policies or subscriptions only where it fits the real responder workflow.

Check it worked

• WhatsApp appears as an available delivery channel.
• Responders can choose it in routing when the workspace is ready.

If it does not work

• If the channel is missing, confirm the integration is enabled.
• If the workspace does not actually use WhatsApp operationally, leave it off instead of adding unused channels.

Next

• Configure user escalation policies
• Understand delivery channels