Verify the On-Call Directory

Before you start

• Make sure the relevant schedules are active.
• Know which team or service you want to verify.

Do this

1. Open Coverage > On Call.
2. Search for the team, schedule, or responder you want to verify.
3. Check the provider label to confirm whether the current responder is coming from OpsBell or PagerDuty.
4. Open the row detail and review the current responder and escalation ladder.
5. Check the handoff windows so you know when the next responder change is expected.
6. Use the page action from the board if you want to test the path from the current on-call view.

Check it worked

• The team shows the expected primary responder.
• The escalation ladder reflects the same order you intended in the schedule or linked provider.
• The team can verify coverage without opening the schedule editor.

If it does not work

• If the wrong responder is on call, inspect the schedule timeline first.
• If PagerDuty data looks stale, verify the integration connection before editing local schedules.
• If the row is unassigned, check whether the schedule has active participants for the current window.

Next

• Build paging behavior
• Link PagerDuty services